International moves can sometimes feel like a daunting task, but at ASI Movers we believe it can be a smooth, even exciting journey when managed with the right expertise.
Today we share Isabelle*'s relocation story, capturing her experience with ASI Movers but also what to expect when undertaking an international move, from finding the right company and planning double destination relocation to following one's belongings journey and final delivery.
We deeply thank Isabelle for taking the time to discuss her experience and journey with us, and for allowing us to share her testimonial!
Tackling a Complex Move: Shanghai to Avignon and Beyond
We had heavy, complicated pieces to move, not just typical household items.
It was very easy; I just mentioned the need to send some items to Paris, and the team made it happen without any complications
Isabelle’s move was a technical one. Most of her belongings were headed for a new home near Avignon, but some items were also destined for Paris.
Dual destination relocations like Isabelle’s require precision and coordination. Our team worked closely with her to plan each detail and carefully label and coordinate every item so they arrived safely at their intended destination.
In addition, her move was no ordinary one. Not only did it include furniture, every day items, and more than 75 boxes of books, but also fragile statues, fine arts, and other large pieces requiring meticulous handling and extra care. “We had heavy, complicated pieces to move, not just typical household items,” our customer noted.
This unique combination of items, along with the need for dual destinations, called for careful planning and clear communication. “It was very easy; I just mentioned the need to send some items to Paris, and the team made it happen without any complications,” Isabelle shared.
Flexibility When It Counts
[My contact at ASI Movers] explained the route to me, and it was reassuring to know they were monitoring everything closely.
[My contact at ASI Movers] explained the route to me, and it was reassuring to know they were monitoring everything closely.
[My contact at ASI Movers] explained the route to me, and it was reassuring to know they were monitoring everything closely.
For Isabelle, timing was one of the greatest challenges, with moving dates having to be updated multiple times due to changing circumstances.
The geopolitical landscape also played a significant role, as the recent events of the Red Sea impacted her shipment. International tensions have forced many shipping companies to take alternate, longer routes, impacting timing and logistics costs. Safety and timeliness are paramount, so our team had to remain adaptable and proactive. Read our full article on the impact of the Red Sea events on your move.
Our team carefully planned and monitored every step of Isabelle’s shipment, staying ahead of potential delays and keeping her informed. "Youssef explained the route to me, and it was reassuring to know they were monitoring everything closely,” she said.
ASI Movers’ approach was to ensure that, despite these global challenges, Isabelle’s move remained as smooth as possible. The shipment's arrival was ultimately coordinated to align perfectly with her schedule, allowing for a seamless delivery experience.
Attention to Details
They even checked Google Earth and realized they’d need a smaller truck to navigate the medieval streets of my neighborhood.
It was impressive to see the level of detail they went to.
At ASI Movers, we understand that smooth delivery depends not only on what happens in transit but also on careful preparation at both ends of the journey.
Identifying beforehand that large trucks wouldn’t fit in the destination village's narrow streets, we coordinated an alternate solution with a smaller vehicle to navigate the final stretch. “They even checked Google Earth and realized they’d need a smaller truck to navigate the medieval streets of my neighborhood,” Isablle recalled. “It was impressive to see the level of detail they went to.”
This attention to detail meant we could anticipate and address potential issues before they arose, ensuring that her belongings reached her doorstep without a hitch.
Smooth Communication & Peace of Mind
I was never left wondering what was going on, ASI Movers made sure I felt comfortable and informed, which turned all my worries into confidence.
It was good to have someone follow our move from the beginning to the end. In some companies, the project changes hands over time, so I really appreciated someone to oversee the whole move from A to Z.
Anyone planning an international move knows the feeling—will everything make it safely? Will delays leave belongings adrift in transit?
These are common worries as we have all heard "horror stories", and Isabelle was no exception. Shipments being stranded in customs for months, transit delays that make one doubt if their belongings will ever arrive... Tales of her friends' hurdles obviously made our customer wonder if everything would go according to plan.
But, just as she was beginning to worry, the mood shifted. Several of her acquaintances chimed in with entirely different experiences: their move had been seamless and they had one company to recommend: ASI Movers. “Hearing from friends who’d had great experiences with ASI Movers made me feel at ease,” she said. “I realized I was in good hands.”
For Isabelle, staying in the loop throughout the move was crucial. Youssef, her main point of contact at ASI Movers, kept her informed at every stage of the journey, updating her on transit timing, managing unexpected delays, and helping her understand the process behind the scenes. “I was never left wondering what was going on,” she reflected. “ASI Movers made sure I felt comfortable and informed, which turned all my worries into confidence.”
Going the Extra- Mile
[Unpacking at destination] wasn’t something I’d have thought to ask for, but [my contact person at ASI Movers] recommended it, and I’m so glad we took the option.
One of the services Isabelle appreciated most was the option for unpacking upon delivery. Knowing that her family would arrive at a fully organized home was a weight off her shoulders. “This wasn’t something I’d have thought to ask for,” she admitted, “but Youssef recommended it, and I’m so glad we took the option.”
Rather than facing an overwhelming pile of boxes, our customer knew the home is almost ready for them to settle into.
A Personal Touch from Start to Finish
Knowing I had a single point of contact from start to finish made a big difference. The team’s dedication and flexibility are rare in this industry.
At ASI Movers, we believe that no two moves are alike, and Isabelle’s journey is a testament to that approach. Her decision to work with us came through word of mouth, with friends recommending our services.
Upon hearing Isabelle's testimony, we were delighted to see our close-knit approach brings a level of trust and reliability that resonates with our customers.
As Isabelle put it, “Knowing I had a single point of contact from start to finish made a big difference. The team’s dedication and flexibility are rare in this industry.”
*Name was changed to respect our customer's privacy.
Picture Credits:
- Frédéric Barriol on Unsplash
